Privacy Policy

Last Updated: March 2026

ClearFlow Plumbing & Waterproofing Ltd (“ClearFlow,” “we,” “us,” or “our”) is committed to protecting the privacy of every individual who visits our website at auditpro.pro or engages our plumbing and waterproofing services. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have regarding your data.

By accessing our website or requesting our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or services.

1. Information We Collect

We collect information in several ways depending on how you interact with ClearFlow. The types of information we gather fall into the following categories:

1.1 Information You Provide Directly

When you contact us for an estimate, schedule a service appointment, or submit an inquiry through our website, you may provide us with personal information including:

• Full name and preferred form of address
• Residential or commercial property address where services are to be performed
• Email address and telephone number
• Description of the plumbing or waterproofing issue you are experiencing
• Photographs or videos of the affected area that you choose to share with us
• Payment and billing information, including credit or debit card details, bank account information, and billing address
• Insurance policy details if the work is related to a water damage or property insurance claim

1.2 Information Collected Automatically

When you visit auditpro.pro, our servers and third-party analytics tools may automatically collect certain technical data, including:

• Internet Protocol (IP) address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring website URL or search engine query that led you to our site
• Date and time of each visit

1.3 Information from Third Parties

In some cases, we may receive information about you from third-party sources such as real estate agents, property managers, insurance adjusters, or general contractors who refer you to our services. We may also receive data from marketing partners and public databases to verify contact details or enhance our service records.

2. How We Use Your Information

ClearFlow uses the information we collect for the following purposes:

• Service Delivery: To schedule appointments, dispatch technicians to your property, diagnose plumbing or waterproofing issues, prepare estimates, perform repairs or installations, and follow up on completed work.
• Communication: To respond to your inquiries, send appointment confirmations and reminders, provide updates on ongoing projects, and deliver invoices and receipts.
• Payment Processing: To process payments for services rendered, issue refunds where applicable, and maintain accurate financial records as required by law.
• Service Improvement: To analyze how visitors use our website, identify areas where we can improve our services, and develop new service offerings based on customer needs in the Houston market.
• Safety and Compliance: To comply with applicable plumbing codes, Texas state licensing requirements, occupational safety regulations, and other legal obligations.
• Marketing: With your consent, to send you information about seasonal plumbing maintenance tips, special offers, and new services. You may opt out of marketing communications at any time.
• Record Keeping: To maintain service histories for your property, which can be useful for warranty claims, insurance documentation, and future maintenance planning.

3. Information Sharing and Disclosure

ClearFlow does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

3.1 Service Partners and Subcontractors

For certain specialized work, such as major waterproofing projects, sewer line replacements, or permit-required installations, we may engage licensed subcontractors. In such cases, we share only the information necessary for them to perform the work, including your property address and the scope of the project. All subcontractors are contractually obligated to handle your information in accordance with this Privacy Policy.

3.2 Payment Processors

We use reputable third-party payment processors to handle credit card and electronic payment transactions. These processors adhere to Payment Card Industry Data Security Standards (PCI DSS) and do not store your full card number on our systems.

3.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of ClearFlow, our employees, our customers, or the public.

3.4 Business Transfers

In the event that ClearFlow is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmitted through our website using Secure Socket Layer (SSL) technology
• Restricted access to personal information on a need-to-know basis among our staff
• Regular security assessments and updates to our systems and software
• Secure storage of physical records, including service contracts and payment documentation, in locked facilities
• Employee training on data protection best practices and customer confidentiality

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections appropriate for a service business of our size and scope.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Service records and project documentation are retained for a minimum of seven years, consistent with Texas statute of limitations requirements for construction-related claims.
• Financial and payment records are retained in accordance with applicable tax and accounting regulations.
• Marketing contact information is retained until you opt out or request deletion.
• Website analytics data is retained in aggregated, anonymized form and does not identify individual users after 26 months.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. ClearFlow respects the following rights for all customers:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Opt-Out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
• Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details provided at the bottom of this page. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data. For comprehensive details about the cookies we use and how to manage them, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website, including the ability to submit service request forms or access your account information.

8. Third-Party Links

Our website may contain links to third-party websites, such as review platforms, licensing verification portals, or industry associations. ClearFlow is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

ClearFlow may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and revise the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: ClearFlow Plumbing & Waterproofing Ltd
• Address: 2847 Riverside Drive, Suite 105, Houston, TX 77042
• Email: [email protected]
• Website: auditpro.pro

We take every inquiry seriously and will make reasonable efforts to address your concerns in a timely and thorough manner.